Cancellation Policies

These terms and conditions will be enforced for the benefit of all members.

A cancellation is only official once a confirmation email has been received from MyFriendsHotel.com.
To make a cancellation go to ‘Booking Requests’ – if a confirmation email is not received please contact us here: Contact Us Subject: Cancellation.
Booking Fees are non-refundable.
Complaints by Host and / or Guest must be made to MyFriendsHotel.com with-in 24 hours of the incident. Where necessary MyFriendsHotel.com will mediate and all decisions are final.
Where complains are about specific conditions or the property photographic evidence is always helpful to substantiate a complaint.

100% REFUND (MINUS FEES) UP TO 24 HOURS BEFORE ARRIVAL. 50% REFUND AFTER THAT. Conditions apply – see below.
MORE THAN 24 HOURS NOTICE. Cancellation must be made 24 hours prior to 12:00AM (Hosts local time) on the day of check in. Ie: If Check-In is on a Saturday cancellation must be made Saturday 12:00AM – 24 hours = Thursday 12:00AM.
LESS THAN 24 HOURS. Cancellation is less than 24 hours before arrival. The first night is still charged.
AFTER ARRIVAL. A Guest decides to leave early. The 24 hours cancellation notice still applies. A full refund will be given for remaining days after.

100% REFUND (MINUS FEES) UP TO 7 DAY BEFORE ARRIVAL. 50% REFUND AFTER THAT. Conditions apply – see below.
MORE THAN 7 DAYS NOTICE. Cancellation must be made a full 7 days prior to 12:00AM (Hosts local time) on the day of check in. Ie: If Check-In is on a Saturday cancellation must be made Saturday 12:00AM – 7 days full days in advance.
LESS THAN 7 DAYS. A Guest cancels less than 7 days before arrival. The first night is still charged in full. Outstanding days are refunded at 50% of daily rate.
AFTER ARRIVAL? A Guest decides to leave early. A 24 hours cancellation notice still applies and a 50% refund is applied to the outstanding nights.

50% REFUND (MINUS FEES) UP TO 14 DAYS BEFORE ARRIVAL. NO REFUND AFTER THAT. Condition apply – see below.
14 DAYS NOTICE OR MORE? Cancellation must be made a full 7 days prior to 12:00AM (Hosts local time) on the day of check in. Ie: If Check-In is on a Saturday cancellation must be made Saturday 12:00AM – 14 days = before Saturday 12:00AM one week prior.
LESS THAN 14 DAYS. A Guest cancels less than 14 days before arrival. The first night is still charged in full. Outstanding days are refunded at 50% of daily rate.
AFTER ARRIVAL? A Guest decides to leave early. A 24 hours cancellation notice still applies and a 50% refund is applied to the outstanding nights.

50% REFUND (MINUS FEES) UP TO 30 DAYS BEFORE ARRIVAL. OTHERWISE NO REFUND. Condition apply – see below.

30 DAYS NOTICE OR MORE? Cancellation must be made a full 30 days prior to 12:00AM (Hosts local time) on the day of check in. Ie: If Check-In is on a Saturday cancellation must be made Saturday 12:00AM – 21 days = before Saturday 12:00AM 3 weeks prior.
LESS THAN 30 DAYS. There is NO refund.
AFTER ARRIVAL? There is NO refund.